Live Chat Taking Advantage of Open Source Software
There's a new way to powerfully get the word out about any business. It's called an Open Source Live Chat Software. It is fundamentally a free software that can be installed on websites that allows website owners, visitors and customers to interact with each other in real-time.
Thousands of websites are already harnessing the power of using a live chat software. It allows for a more interactive experience for users and it also provides some valuable marketing intelligence to website owners. It is also interesting to note that many of the free live chat software are non-intrusive, as they can be placed nicely on the sidebar without getting too much in the way of the user's view.
Very much like in the real world, it is essential to properly introduce yourself whenever talking to a customer or responding to a visitor's inquiry online. Briefly tell the person who you are and what you do. Also, it would be best to always address the other person using his name or screen name. Whichever the person is using, nothing would make his day better than having someone acknowledge him among the crowd.
But businesses should be wary about doing things haphazardly online. By that I mean they should keep in mind that any tool that allows them to interact with their visitors should be looked after with high regard for professionalism.
The real benefit to using an open source live chat software is that it provides a great opportunity for the websites product and service offering to be talked about by visitors and customers in real time without them having to leave the website. These can also be used as a platform for the site's customer service reps to "hear out" customer concerns, and resolve each one of them instantly.
With free chat software, visitors with the same interests can now enthusiastically talk about subjects that the site is basically all about. For example, a site specifically deals with the Beatles. With a free chat software installed, visitors can talk about the greatest band of the 20th century in real time. They can talk about who their favorite Beatle is or who is the better drummer, whether Ringo Starr or Paul McCartney.
Best of all, by installing an open source live chat software within the website, a music-themed site, for example will have a better chance of getting found by users across the web via the categories found within the free chat software's main site. When users join a chat room in the music category, websites within that category will have the chance of getting talked about.
Thousands of websites are already harnessing the power of using a live chat software. It allows for a more interactive experience for users and it also provides some valuable marketing intelligence to website owners. It is also interesting to note that many of the free live chat software are non-intrusive, as they can be placed nicely on the sidebar without getting too much in the way of the user's view.
Very much like in the real world, it is essential to properly introduce yourself whenever talking to a customer or responding to a visitor's inquiry online. Briefly tell the person who you are and what you do. Also, it would be best to always address the other person using his name or screen name. Whichever the person is using, nothing would make his day better than having someone acknowledge him among the crowd.
But businesses should be wary about doing things haphazardly online. By that I mean they should keep in mind that any tool that allows them to interact with their visitors should be looked after with high regard for professionalism.
The real benefit to using an open source live chat software is that it provides a great opportunity for the websites product and service offering to be talked about by visitors and customers in real time without them having to leave the website. These can also be used as a platform for the site's customer service reps to "hear out" customer concerns, and resolve each one of them instantly.
With free chat software, visitors with the same interests can now enthusiastically talk about subjects that the site is basically all about. For example, a site specifically deals with the Beatles. With a free chat software installed, visitors can talk about the greatest band of the 20th century in real time. They can talk about who their favorite Beatle is or who is the better drummer, whether Ringo Starr or Paul McCartney.
Best of all, by installing an open source live chat software within the website, a music-themed site, for example will have a better chance of getting found by users across the web via the categories found within the free chat software's main site. When users join a chat room in the music category, websites within that category will have the chance of getting talked about.
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